Limited Collections

FAQ

Prelude

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Shipping & Delivery

3 questions
01

Do you offer free shipping?

Yes. We offer free worldwide delivery on all orders, regardless of the destination.

02

Where are the watches shipped from and which carriers do you use?

All David Van Heim orders are carefully prepared and dispatched from our logistics centers in Switzerland. We ship worldwide using trusted carriers such as DHL, FedEx, or Swiss Post. Once your order is shipped, you will receive a confirmation email with a real-time tracking number.
03

What are the estimated delivery times?

Delivery times vary by destination:
  • Europe: 2–5 business days.
  • North America: 3–7 business days.
  • Asia & Rest of the World: 4–10 business days.
Note: These are estimated windows and may vary due to local customs procedures.

Duties & Taxes

1 question
01

Do I have to pay duties and taxes upon delivery?

All orders are shipped on a DDU (Delivery Duty Unpaid) basis. Import duties, local taxes, and customs fees are not included in the purchase price. These charges, where applicable, are the sole responsibility of the customer and must be paid directly to the carrier upon delivery. Important: For U.S. customers, customs officials may request your SSN or Tax ID to release the shipment. This is a legal requirement that we cannot override.

Returns & Modifications

2 questions
01

Can I make changes to an existing order?

As long as your order has not been dispatched, you can update your delivery address via your confirmation email or by contacting our support. Once the order is dispatched, no changes can be made.
02

What is your return policy?

All sales made on our website are final. We do not accept returns, refunds, or exchanges unless otherwise required by law. We invite you to carefully review the specifications of your watch before placing your order.

Warranty & Repairs

2 questions
01

What is the warranty period?

Each David Van Heim watch comes with a 2-year international warranty valid from the date of receipt.
02

What is covered by the warranty?

The warranty covers any manufacturing defects or mechanical faults related to the movement. It does not cover normal wear and tear, scratches on the case or crystal, or damage caused by accidents or mishandling. For any service request, please contact us via our Service page.

Authenticity & Contact

2 questions
01

How can I be sure my watch is a genuine David Van Heim?

The only way to guarantee the authenticity of your timepiece is to purchase it directly from our official website or through our authorized retailers. Each watch is delivered with a certificate of authenticity and traceability.
02

How can I contact you?

For any further questions, our team is at your disposal via the contact form on our website or directly via the email address listed in the footer.
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